The Salvation Army UK and Ireland modernizes employee workflows to better serve communities with Copilot | Microsoft Customer Stories
Many organisations want AI to improve productivity, but struggle to connect technology investments to real-world outcomes. This customer story shows how The Salvation Army UK and Ireland modernised employee workflows with Microsoft 365 Copilot to help staff spend less time on manual work and more time supporting communities. Read this story to get a practical example of how Copilot can streamline everyday tasks at scale while supporting mission-driven goals. When you're ready, connect with Westwood Associates Ltd to talk about applying similar approaches in their own environment.
How does Microsoft 365 Copilot help The Salvation Army?
Microsoft 365 Copilot helps The Salvation Army by simplifying tasks and reducing the time spent on administrative work. It unifies systems, making information easier to find and use, which saves staff hours per task. This allows employees to focus more on their core mission of serving communities.
What challenges did The Salvation Army face before adopting Copilot?
Before adopting Copilot, The Salvation Army faced challenges such as scattered data and overwhelming administrative tasks. Staff struggled with information overload and often turned to nearly 200 shadow AI tools to manage their workload, which introduced risks to data integrity and compliance.
How has Copilot changed the work experience for employees?
The introduction of Copilot has reshaped the daily work experience for employees by providing practical support during heavy workloads. Staff have reported significant time savings, improved clarity in their tasks, and enhanced collaboration across teams, allowing them to focus more on their mission-driven work.
The Salvation Army UK and Ireland modernizes employee workflows to better serve communities with Copilot | Microsoft Customer Stories
published by Westwood Associates Ltd
Westwood Associates have been in the IT Industry since 1987 and our continued growth and success is down to delivering exactly the right strategy and solution to client’s IT needs. At Westwood, we pride ourselves on our ability to be able to guide you to the most appropriate on-premise or cloud solution for your business. We’re the perfect partner to support you with the implementation of IT that can boost your business to go further. We keep ahead of the curve, assisting with the newest IT solutions. We offer expert advice and friendly, professional service. In addition, we will meet the most stringent of customer requirements, sourcing items quickly, cost-effectively and supporting you within tight timeframes.
Whether you require support or enhanced services, or even if you are unsure about taking that next step, our account managers and technical team have the skills and knowledge to assist you. We can offer flexible solutions and a varied personal computing approach support you. We serve clients small, medium and large including schools, universities to aerospace so whatever your needs we will be able to assist you.
In today’s sensitive and data-rich environment, we are equipped to deliver secure and reliable solutions so you can rest assured you have IT you can trust. So why not get in touch and give us a call 01753 887161 or email us on info@westwoodassociates.co.uk to find out how we can help you with your IT requirements. At Westwood, we pride ourselves on our ability to be able to guide you to the most appropriate IT solutions. We’re the perfect partner to support you with the implementation of IT that can boost your business to go further. We keep ahead of the curve, assisting with the newest IT infrastructure. We offer expert advice and friendly, professional service. In addition, we will meet the most stringent of customer requirements, sourcing items quickly, cost-effectively and supporting you within tight timeframes.
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