Mountain Equipment Company gears up for better customer experience with Dynamics 365 | Microsoft Customer Stories
Retailers need reliable, real-time financial insight to make informed decisions and deliver better customer experiences. This customer story highlights how Mountain Equipment Company strengthened its finance operations with Dynamics 365 Finance, gaining clearer visibility, streamlined processes, and greater business agility. Read the story to see what's possible and contact Westwood Associates Ltd to discuss how Dynamics 365 can support your organization's goals.
Why did MEC switch to Dynamics 365?
MEC switched to Dynamics 365 to address the limitations of their legacy ERP system, which lacked integration, speed, and visibility. The new platform allows MEC to streamline operations, enhance oversight across finance, supply chain, and commerce systems, and ultimately improve customer experiences.
How has Dynamics 365 improved MEC's operations?
Dynamics 365 has improved MEC's operations by accelerating reporting processes, enhancing inventory visibility, and modernizing the point-of-sale system. Transaction times have decreased by nearly 50%, and financial reporting is now at least 20% faster, allowing for better service and engagement with customers.
What benefits does MEC see from real-time inventory visibility?
Real-time inventory visibility allows MEC to make proactive decisions regarding stock availability and reduce carrying costs. With updates every 15 minutes, store and warehouse teams can efficiently manage product movement, ensuring that customers receive their orders quickly and accurately.
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Mountain Equipment Company gears up for better customer experience with Dynamics 365 | Microsoft Customer Stories
published by Westwood Associates Ltd
Westwood Associates have been in the IT Industry since 1987 and our continued growth and success is down to delivering exactly the right strategy and solution to client’s IT needs. At Westwood, we pride ourselves on our ability to be able to guide you to the most appropriate on-premise or cloud solution for your business. We’re the perfect partner to support you with the implementation of IT that can boost your business to go further. We keep ahead of the curve, assisting with the newest IT solutions. We offer expert advice and friendly, professional service. In addition, we will meet the most stringent of customer requirements, sourcing items quickly, cost-effectively and supporting you within tight timeframes.
Whether you require support or enhanced services, or even if you are unsure about taking that next step, our account managers and technical team have the skills and knowledge to assist you. We can offer flexible solutions and a varied personal computing approach support you. We serve clients small, medium and large including schools, universities to aerospace so whatever your needs we will be able to assist you.
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