Kent County Council can focus more resources on frontline service delivery after deploying Microsoft 365 Copilot | Microsoft Customer Stories
Delivering essential services requires time and focus, yet administrative tasks often drain both. The Kent County Council story illustrates how Microsoft 365 Copilot streamlined their workflows, enabling them to allocate more resources to frontline service delivery. Read the story for a clear view of Copilot's real-world impact. Contact Westwood Associates Ltd for tailored advice on how Copilot can boost productivity in your organization.
What challenges did Kent County Council face before deploying Microsoft 365 Copilot?
The council faced resource and budget constraints, a growing population, complex resident demands, and administrative burdens that reduced efficiency.
How has Microsoft 365 Copilot impacted staff productivity at Kent County Council?
Staff have reported an efficiency gain of ten to thirty minutes each day, allowing them to focus on more meaningful work. This has led to improved job satisfaction and reduced stress levels.
What role do Surface devices play in Kent County Council's digital transformation?
The council deployed 6,500 Surface devices to enhance the user experience and support AI-driven applications. This deployment has resulted in a noticeable drop in help desk calls and has been well-received by staff, contributing to the council's sustainability goals.
Kent County Council can focus more resources on frontline service delivery after deploying Microsoft 365 Copilot | Microsoft Customer Stories
published by Westwood Associates Ltd
Westwood Associates have been in the IT Industry since 1987 and our continued growth and success is down to delivering exactly the right strategy and solution to client’s IT needs. At Westwood, we pride ourselves on our ability to be able to guide you to the most appropriate on-premise or cloud solution for your business. We’re the perfect partner to support you with the implementation of IT that can boost your business to go further. We keep ahead of the curve, assisting with the newest IT solutions. We offer expert advice and friendly, professional service. In addition, we will meet the most stringent of customer requirements, sourcing items quickly, cost-effectively and supporting you within tight timeframes.
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