Mountain Equipment Company gears up for better customer experience with Dynamics 365 | Microsoft Customer Stories
Retailers need reliable, real-time financial insight to make informed decisions and deliver better customer experiences. This customer story highlights how Mountain Equipment Company strengthened its finance operations with Dynamics 365 Finance, gaining clearer visibility, streamlined processes, and greater business agility. Read the story to see what's possible and contact Westwood Associates Ltd to discuss how Dynamics 365 can support your organization's goals.
What prompted MEC to upgrade its ERP system?
MEC's legacy ERP system lacked integration, speed, and visibility, which hindered operational efficiency and inventory accuracy. This made it difficult for MEC to deliver seamless omnichannel experiences. The upgrade to Microsoft Dynamics 365 aimed to streamline operations and enhance oversight across its retail activities.
How has Dynamics 365 improved MEC's operations?
With Dynamics 365, MEC has improved efficiency and accelerated reporting. Financial reporting is now faster and more flexible, and transaction times at the point of sale have dropped by nearly 50%. The platform also provides real-time inventory visibility, allowing for proactive decision-making that enhances stock availability and reduces carrying costs.
What benefits has MEC seen from its loyalty program?
Since launching the loyalty program, MEC has observed that participating members spend, on average, 25% more. This increase highlights the value of having a well-integrated system that fosters strong customer connections and enhances engagement.
Mountain Equipment Company gears up for better customer experience with Dynamics 365 | Microsoft Customer Stories
published by Westwood Associates Ltd
Westwood Associates have been in the IT Industry since 1987 and our continued growth and success is down to delivering exactly the right strategy and solution to client’s IT needs. At Westwood, we pride ourselves on our ability to be able to guide you to the most appropriate on-premise or cloud solution for your business. We’re the perfect partner to support you with the implementation of IT that can boost your business to go further. We keep ahead of the curve, assisting with the newest IT solutions. We offer expert advice and friendly, professional service. In addition, we will meet the most stringent of customer requirements, sourcing items quickly, cost-effectively and supporting you within tight timeframes.
Whether you require support or enhanced services, or even if you are unsure about taking that next step, our account managers and technical team have the skills and knowledge to assist you. We can offer flexible solutions and a varied personal computing approach support you. We serve clients small, medium and large including schools, universities to aerospace so whatever your needs we will be able to assist you.
In today’s sensitive and data-rich environment, we are equipped to deliver secure and reliable solutions so you can rest assured you have IT you can trust. So why not get in touch and give us a call 01753 887161 or email us on info@westwoodassociates.co.uk to find out how we can help you with your IT requirements. At Westwood, we pride ourselves on our ability to be able to guide you to the most appropriate IT solutions. We’re the perfect partner to support you with the implementation of IT that can boost your business to go further. We keep ahead of the curve, assisting with the newest IT infrastructure. We offer expert advice and friendly, professional service. In addition, we will meet the most stringent of customer requirements, sourcing items quickly, cost-effectively and supporting you within tight timeframes.
Sign in with LinkedIn